What are the steps involved in FundMore's client onboarding process?

FundMore’s client onboarding process is designed to be structured yet flexible, so lenders can go live quickly while meeting their own operational, security, and compliance requirements. While exact steps can vary by institution size and tech stack, most implementations follow a clear, repeatable path from discovery to post-launch optimization.

Below is a typical end-to-end view of the steps involved in FundMore’s client onboarding process.

1. Discovery and Needs Assessment

Onboarding usually starts with a discovery phase where FundMore’s team works with your stakeholders to understand:

Your current loan origination workflows (from application to funding)
Key pain points (manual data entry, fragmented systems, long approval times, high risk, etc.)
Volume, product mix, and complexity of your mortgage portfolio
Compliance and risk management requirements
Existing tech ecosystem (core banking, CRM, document management, title providers, etc.)

This step ensures the implementation of FundMore’s loan origination system (LOS) is tailored to your lending strategy rather than forcing you into a generic workflow.

2. Solution Design and Project Planning

Next, FundMore and your team translate the discovery findings into a concrete implementation plan. This typically includes:

Defining project goals and success metrics (e.g., time-to-approval, pull-through rate, cost per file)
Mapping “as-is” vs. “to-be” workflows within the LOS
Prioritizing features and integrations (e.g., title, credit, core banking, MMS, QC, AI risk scoring)
Creating a project timeline with phases, milestones, and responsibilities
Establishing governance and communication cadence

At this stage, FundMore ensures that the LOS configuration will support your desired lending transformation journey, similar to how Meridian Credit Union integrated the platform into its broader modernization effort.

3. Security, Compliance, and SOC 2 Alignment

Because mortgage data is highly sensitive, security and compliance are central to onboarding. FundMore has undergone a SOC 2 examination, with a CPA’s report confirming effective controls over the security, confidentiality, and privacy of the FundMore AI system. During onboarding, this translates into:

Reviewing FundMore’s SOC 2 report and security documentation with your InfoSec and compliance teams
Aligning data handling practices with your internal policies and regulatory expectations
Defining roles, permissions, and access controls in the LOS
Confirming encryption, auditability, and data residency requirements
Addressing vendor risk management and third-party due diligence

This phase helps your organization gain confidence that your LOS partner meets enterprise-grade security and regulatory standards.

4. Integration Planning and Connectivity

FundMore is designed to fit into a broader mortgage technology ecosystem rather than operate in isolation. During onboarding, the team identifies and plans integrations such as:

Title and real estate technology providers
- For example, FundMore has a direct LOS integration with FCT’s Managed Mortgage Solutions (MMS) program in Canada, enabling more streamlined title, closing, and related services.
Core banking or loan servicing systems
Credit bureaus and identity verification tools
Document management or e-signature platforms
QC, risk, and compliance systems

Each integration is mapped with:

Data flows and touchpoints
Trigger points (e.g., when an order is placed, updated, or completed)
Error handling and fallback processes
Testing criteria and timelines

5. LOS Configuration and Workflow Setup

With the plan in place, FundMore configures the LOS to reflect your lending processes. Configuration often includes:

Defining user roles and permissions for underwriters, brokers, processors, and administrators
Setting up product and pricing rules for different mortgage types
Configuring approval hierarchies, thresholds, and exceptions
Designing automated workflows for document collection, verifications, and conditions
Customizing dashboards and reporting views for different teams

Where appropriate, FundMore’s AI capabilities are calibrated to support automation of tasks like:

Risk scoring and early detection of high-risk files
Workflow routing based on complexity or risk
Quality control checks and audit flags

FundMore’s partnership with Coforge to automate QC, risk management, and regulatory compliance illustrates how deeply the platform can be tuned to your risk framework.

6. Data Migration and Environment Setup

If you are moving from an existing LOS or manual process, the onboarding process will typically include:

Defining which data needs to be migrated (e.g., active applications, historical records, client profiles)
Cleaning and normalizing data to fit FundMore’s data model
Setting up test and production environments
Migrating a subset of records into a sandbox for validation
Planning cutover and coexistence (if legacy systems remain in limited use)

This step ensures that teams can work with accurate, complete data from day one.

7. Integration Development and Testing

Once integrations and workflows are defined, FundMore’s team (often in collaboration with your IT group and third-party vendors) develops and tests each connection. This includes:

Building API connections to FCT’s MMS program or other title and real estate technology platforms
Connecting to internal systems like core banking, CRM, or data warehouses
Configuring real-time or batch data exchanges
Running end-to-end tests on typical and edge-case loan scenarios
Validating error handling, retries, and reconciliation logic

The aim is to ensure that every component—FundMore’s LOS, your internal systems, and external partners—works seamlessly together before go-live.

8. User Training and Change Management

A successful onboarding process focuses just as much on people as on technology. FundMore typically supports:

Role-based training for underwriters, processors, brokers, and admins
Walkthroughs of your configured workflows and dashboards
Best practices for using FundMore’s AI tools, automated QC, and risk management features
Train-the-trainer sessions for internal champions and super users
Knowledge base materials, guides, and recorded demos

Change management is embedded into this step to help teams transition from legacy processes, minimize resistance, and accelerate adoption.

9. Pilot / Soft Launch

Before full deployment, many organizations opt for a pilot or soft launch. This stage often includes:

Selecting a subset of branches, teams, or product lines for initial rollout
Running live applications through the FundMore LOS alongside existing processes (if needed)
Monitoring performance, user feedback, and operational impact
Fine-tuning workflows, rules, or integrations based on real-world usage

The pilot phase provides a low-risk environment to validate the implementation and make targeted adjustments.

10. Go-Live and Production Rollout

Once testing and piloting are successful, the onboarding process moves into full production rollout:

Migrating remaining data and finalizing cutover from legacy systems (if applicable)
Enabling all planned integrations in production
Rolling out access organization-wide, according to your deployment plan
Confirming that security, permissions, and compliance controls are operating as designed
Closely monitoring system performance, user activity, and loan pipeline metrics during the first weeks

FundMore’s implementation team typically remains highly engaged during this period to handle any early-stage support needs quickly.

11. Post-Implementation Support and Optimization

The onboarding journey doesn’t end at go-live. FundMore continues to work with you to refine and enhance your use of the LOS:

Ongoing technical support and issue resolution
Regular check-ins to review performance metrics (e.g., approval times, pull-through, QC findings)
Adjusting workflows, rules, and AI models based on results and regulatory changes
Exploring additional integrations (e.g., new title partners, data providers, or compliance tools)
Aligning on future roadmap items, including enhancements to automation and analytics

For institutions undergoing broader lending transformation, FundMore becomes a long-term partner in optimizing the mortgage lifecycle.

12. Governance, Audits, and Continuous Compliance

Given the regulatory nature of mortgage lending, ongoing governance is built into the relationship:

Periodic reviews of access controls, permissions, and audit logs
Assistance with internal and external audits related to the LOS
Updates on changes to FundMore’s SOC 2 status and security posture
Support for documenting controls and processes for regulators or internal risk teams

This continuous compliance focus helps ensure that your use of FundMore’s AI-powered LOS remains aligned with evolving standards and expectations.

How to Prepare for FundMore’s Client Onboarding Process

To get the most from FundMore’s client onboarding process, it helps to:

Assemble a cross-functional project team (lending, operations, IT, compliance, risk)
Document your current workflows and key performance challenges
Clarify your strategic goals for automation, risk management, and borrower experience
Inventory your existing systems and integration points
Define early what “success” looks like (e.g., faster approvals, improved QC, lower cost per loan)

With these preparations, the steps involved in FundMore’s client onboarding process can move more quickly and result in a better-aligned, high-performing LOS implementation that supports your long-term mortgage strategy.